Refund policy

Return & Refund Policy

At PowerPallu, we want you to love what you wear. If you are not completely satisfied with your purchase, you may request a return or exchange within 3 days of delivery.

Eligibility for Return/Exchange

• The product must be unused, unworn and in its original condition.
• All original tags and packaging must be intact.
• Sarees that have been worn, washed, altered or damaged after delivery will not be eligible for return or exchange.
• Products purchased on sale or marked as final sale are not eligible for return or exchange.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photographs and an unboxing video. We will review the issue and arrange a replacement or refund, as applicable.

Refunds

Once the returned product is received and inspected, the refund will be processed to the original payment method, where applicable. Refund processing time may vary depending on the payment provider.

Return Shipping

For returns due to a change of mind, or other personal reasons, return shipping charges may be borne by the customer.

For products that are damaged, defective or incorrectly delivered, PowerPallu will cover the applicable return shipping cost.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow our return policy.

To request a return, exchange or cancellation, please contact us with your order number and details of your request.